Seminars

Skill Source offers Seminars both face to face and virtually.

Seminars can be arranged for one person to have a one-on-one session or for groups as large as an entire company. Each participant will receive a manual and a personalized certificate of completion once they have completed the training.
The Skill Source Team is aware of the different challenges that organizations have and that there is no “one size fits all” approach, as such each seminar is customizable to suit your specific needs.

Stress Management

This seminar has become quite necessary since the onset of the pandemic. How does an employee now function effectively with these rapid changes? How does one balance work and home life? Stress is inevitable but manageable with the right guidance and techniques. This seminar will be guided by a counselling psychologist.

Topics:

  • Definition of stress
  • Importance of stress management
  • Impact of poor stress management on the body
  • Coping with stress in the workplace
  • Balancing home and work-life effectively
  • Methods to effectively handle stress
  • Where to go if you feel like you need additional help

     

    The pricing for this seminar depends on your specific needs and you have the option to customize.

    Click the tab below to complete a brief form so we may generate a quotation for you.

Business Etiquette and Professionalism

Your company is a brand. What brand would you like your company to portray when customers interact with your employees? This seminar will provide participants with an understanding of the basics of etiquette and professionalism in the workplace.

Topics:

  • Defining Business etiquette and professionalism
  • Types of meetings
  • How to plan and attend business meetings
  • How to plan for a conference call
  • Electronic etiquette
  • Dressing for success

    The pricing for this seminar depends on your specific needs and you have the option to customize.

    Click the tab below to complete a brief form so we may generate a quotation for you.

Team Building

Whether the company is a small office setting or corporate powerhouse, being able to work well with your team is vital. It is imperative to foster a safe space for employees to openly communicate. This is essential for creating stronger work relationships within your business: internal departments, clients, and management.

Topics:

  • Definition and importance of Team building
  • Team communication and effective information flow
  • The purpose of designating roles
  • The importance of trust and respect among team members
  • Processes and systems
  • Accountability and problem-solving

The pricing for this seminar depends on your specific needs and you have the option to customize.

Click the tab below to complete a brief form so we may generate a quotation for you. 

Basic Customer Training

Who is an internal customer? Who is an external customer? What do you say to the customer when you don’t have an answer? How do you diffuse an irate customer? These are some of the questions that will be answered in this basic customer service training program.

Your customer service acts as the front line of your brand. No matter how you market your company, your customer’s experience with your team will shape how they view your organization.

The right customer service skills training gives them the tools they need to provide quality customer service. To achieve customer service excellence, training is essential.

Topics:

  • Personal Skills
  • Telephone and Front desk etiquette
  • Company Culture
  • Crisis and Customer Management
  • Customer Advocacy

The pricing for this seminar depends on your specific needs and you have the option to customize.

Click the tab below to complete a brief form so we may generate a quotation for you. 

call or whatsapp

876-857-6600

Address

60 Knutsford Blvd.
New Kingston, St. Andrew

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