Company Manuals

Skill Source understands that each company is unique and requires specific guidelines to ensure smooth operations.

Company Manuals are legally binding and valuable communication resources for both the employer and the employee.

Employee Handbook

The employee handbook provides guidance and information related to the organization’s history, mission, values, policies, procedures and benefits in a written format. The employee handbook provides guidance and information related to the organization’s history, mission, values, policies, procedures and benefits in a written format.

Content:

  • Employment Basics
  • Workplace Policies
  • Code of Conduct
  • Compensation and development
  • General Benefits
  • Working Hours
  • Paid Time Off and Vacation
  • Employee Resignation and Termination

    The pricing for this manual depends on your specific needs and you have the option to customize.

    Click the tab below to complete a brief form so we may generate a quotation for you.

Grievance Manual

What happens if there is a dispute within the organization? How is it handled? How is the situation remedied? A grievance manual is a business document that outlines what employees and management must follow when a formal complaint is filed.

The steps of a grievance procedure will depend on each company’s resources and guidelines. Typically, a grievance policy starts with a complainant filing a grievance complaint form, followed by official mediation meetings and then a final decision is made.

Skill Source understands that each company is unique and as such, is more than equipped to assist small to large organizations across industries, to create a manual suited for their specific needs.

The pricing for this manual depends on your specific needs and you have the option to customize.

Click the tab below to complete a brief form so we may generate a quotation for you.

Customer Service Training Manual

The customer Service Training Manual is the cornerstone of customer service training. It contains all the information that your employees need to create phenomenal customer experiences. At Skill Source we believe in customer centricity because without customers the business would not exist.

When this training manual combines with a great attitude and a customer-focused mindset, it sets the stage for business success. 

Content:

  1. Define the scope of customer service
  2. Who are customers?
  3. The importance of Empathy
  4. Going above and beyond
  5. Customer Interactions – giving each customer an experience
  6. Customer service practices
  7. Telephone Etiquette

    The pricing for this manual depends on your specific needs and you have the option to customize.

    Click the tab below to complete a brief form so we may generate a quotation for you.

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